02.00 PM

11.00 AM

Cancellation Policy: If Check-In date is: o Within 48 Hours prior to travel Date: 100% Cancellation charge; o Before 48 Hours: No Cancellation Charge; o No-show: 100% Cancellation charge Payment Policy: If Journey date is: o Within 7Days prior to travel Date: 100% Payment; o Between 8 to 15 Days: 50% Advance Payment Required; o Before 16 Days: 30% Payment Required

30%

All children are welcome. Free! All children under 5 years stay free of charge when using existing beds. Any additional older children or adults are charged extra per night when using existing beds. The maximum number of extra beds/cribs in a room is 1. Any type of extra bed or crib is upon request and needs to be confirmed by management. Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.

Credit Card / Debit Card swapping facility available.

Pets are not allowed.

According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at The Phoenix Residency, Shillong. The identification proofs accepted are Drivers License, Voters Card, Passport, Ration Card. Without valid ID the guest will not be allowed to check in. • The primary guest checking in to the resort must be at least 18 years of age. • The standard check-in time is 2 PM and the standard check-out time is 10 AM. After booking you will be sent an email confirmation with resort phone number. You can contact the resort directly for early check-in or late check-out. Early check-in or late check-out is subject to availability and may be chargeable by The Phoenix Residency, Shillong. • The room tariff includes all taxes. The amount paid for the room does not include charges for optional services and facilities (such as room service, mini bar, snacks or telephone calls). These will be charged by the resort at the time of check-out from the resort. • For any update, the customer shall pay applicable cancellation/modification charges. • Modified bookings will be subject to availability and revised booking policy of the resort. • The cancellation/modification charges are standard and any waiver is entirely on the resort's discretion. • Number of modifications possible on a booking will be on the discretion of Holiday Eyes. • Selective offers of HolidayEyes will not be valid on cancellation or modification of a booking. • Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification.