Please find the cancellation policy below. Please note that any cancellation request received on Sundays, Public Holidays and the request will be actioned after office hours resumes.

FOR HOTELS

·       Cancellation or Rescheduling policy varies from hotel to hotel and the retention charges are applicable as per hotel policy.

·       An additional service charge of INR 250/- per head will be charged by HolidayEyes apart from of hotel cancellation charges.

• Cancellation policy for individually mentioned on the website at the time of booking. We strongly recommend to read thoroughly the cancellation policy and terms & conditions before confirming your booking.
• The cancellation policy of the hotel may vary depending on Peak and Low seasons. The information regarding season and off-season rates are available on website and you may view the same before booking.
• The room rates and cancellation policy of the hotel is decided by hotel management. HolidayEyes has no interference or control on the hotel management decision regarding any such policies related to hotel’s stay and services.

·       Usually, in leisure destination like Andaman, Meghalaya, Goa, Sikkim, Darjeeling and similar locations, majority the hotel cancellation policy is as under

• If cancelled from 0 days to 7 days before the check-in date 100% of the booking amount will be charged.
• If cancelled from 7 days to 20 days before the check-in date 50% of the booking amount will be charged.
• If cancelled from 20 days to 30 days before the check-in date 25% of the booking amount will be charged.
• If cancelled from 30 days or more before the check-in date 5% of the booking amount will be charged.
• No refund for cancellation received on bookings from 15th Dec to 15th Jan.
• No refunds for unused nights or early check-out.
• The Hotel is not responsible for room cancellation for the cancellation of flight/ ferry.
• The Hotel is not responsible for cancellation of reservation due to climatic changes.

For business/ metro cities, normally, the cancellation policy is as under:

• If cancelled from 0 days to 48 Hours before the check-in date 1night retention.
• If cancelled 3 days before the check-in date, then full refund applicable. However, HolidayEyes will charge INR 250 per booking as service charge on top of Hotel cancellation policy under both leisure and business cities.

FOR FERRY

• 5% of the total booking amount will be charged as cancellation anytime after the order is placed online.
• 300 Rupees Cancellation/rescheduling applicable for each person for each side.
• 25% Cancellation fee for cancellation received less than 7 Days.
• 50% Cancellation fee for cancellation received less than 120 Hours
• No refund for cancellation received before 72 Hours

 

FOR ACTIVITIES / CAR RENTALS

• Full refund upon cancellation received before 10 Days of arrival.
• 25% Cancellation fee for cancellation received less than 7 Days.
• 50% Cancellation fee for cancellation received less than 120 Hours.
• No refund for cancellation received before 72 Hours.
• 200 Rupees Cancellation applicable per cancellation of the ticket.

 

FOR PACKAGES WITH FLIGHT

For our limited edition tour packages with flight.

• No Refund if the flight gets cancelled/Delayed/Rescheduled.
• No refund for cancellation of the flight tickets at any time after the booking is made.
• No refund for the trip due to delay/cancellation/rescheduled in the flight timings, However if the guest manages to come at his own cost then the trip could be done as per the itinerary agreed upon. However no refund shall be given for the day missed.

 

FOR ALL OTHER TRAVEL PACKAGES (HONEYMOON, ADVENTURE, FAMILY AND CUSTOMIZED)

• Cancellation Charge of Rupees 2500 Per Person is Applicable any time after the Booking is confirmed.
• No refund, if Cancellation received less than 10 Days before arrival.
• 50% of the total package amount is applicable, if Cancellation received between 11 – 20 Days before arrival.
• 25% of the total package amount is applicable, if Cancellation received between 21 – 30 Days before arrival.

FORCE MAJEURE

• There can be exceptional circumstances where HolidayEyes and / or the Service Providers may be unable to honour the confirmed bookings due to various reasons like act of God, labour unrest, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of HolidayEyes.

 

• If HolidayEyes has advance knowledge of any such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators.
• The User agrees that HolidayEyes being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance.
• The User has to contact the Service Provider directly for any further resolutions and refunds.
• The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, HolidayEyes obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge HolidayEyes from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
• In no event shall HolidayEyes and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.

 

Refund Policy: On receiving cancellation/refund request, our team will process the refund based on the cancellation policy. The money will be refunded (if eligible for refund) to the original payment method you’ve used during the purchase. For credit card payments, it may take 5-10 business days to refund to show up on you credit card statement.

If anything is unclear or you have more questions, please write a mail to admin@holidayeyes.co.in